Terms of Service

Effective date: October 7, 2026

These terms are the agreement between you and STR IQ Lab ("STR IQ Lab", "we", "us"), which is based in Ontario, Canada, for your use of www.striqlab.com, app.striqlab.com and everything we provide through them (the "service"). By starting a trial, creating an account or using the service, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the service.

If you use the service for a company or another person, you confirm that you have the authority to agree for them, and "you" means both of you.

The short version

This summary is here to help. The full terms below are what apply.

• STR IQ Lab is a record-keeping and planning tool for owners of short-term rentals. It gives you figures and estimates. It does not give financial, investment, tax, legal or real estate advice, and it promises no result.
• Your records are yours. We hold them to run the service for you.
• You are responsible for what you upload, including information about your guests, and for every post you publish.
• A trial needs a card. You are charged when the trial ends unless you cancel first. You can cancel at any time.
• The service is provided as it is, and our liability to you is limited.

1. Who can use the service

You must be at least 18 years old and able to enter a binding contract. The service is built for people and businesses that own or manage rental property. It is offered for use in your rental business, and you agree to use it for that purpose and not for personal, family or household purposes.

Where the service is sold. Paid plans are offered in most countries. We do not sell in some places, and we may decline to sell in a particular country, state or province. If we do not sell where you are, the sign-up page says so before you enter a card. The billing address you give at checkout decides, and if it is in a place where we do not sell, we cancel the plan before any charge.

You may not use the service if we have previously closed your account for breaking these terms, or if the law where you live forbids it.

2. Your account

Signing in. There is no password. You sign in with a code or link sent to your email address. Anyone who can read your email can sign in as you, so keep that email account secure. You can add a second sign-in step, a code from an authenticator app, and some features need it. Tell us at once at hello@striqlab.com if you think someone else has had access to your account.

Your information. Give us a real email address and keep it current. We send sign-in codes, billing notices and notices under these terms to that address.

Other people on your account. If we let you add other people to your account, such as a co-owner or an accountant, you are responsible for what they do there. Each person must sign in as themselves. Do not share a sign-in.

3. What the service is, and what it is not

A tool for your own records and planning. The service stores what you enter and import, calculates figures from it, and shows estimates, projections, comparisons and suggestions.

No advice. Nothing in the service is financial, investment, tax, accounting, legal, lending, insurance or real estate advice. We are not your adviser, broker, agent, accountant or lawyer, and no such relationship is created by your use of the service. We do not recommend that you buy, sell, hold, refinance or price any property. Before you make a decision about money, tax or property, get advice from a qualified professional who knows your situation.

Estimates and projections. The Budget, the Outlook, the hold or sell view, the Deal Finder, break-even figures, projected profit, typical figures, rules of thumb and every other forward-looking or estimated figure are illustrations. They are built from what you entered, from assumptions you can change, and from outside data. They can be wrong, and real results will differ. Past bookings, past sales and past returns do not predict future ones. We promise no bookings, income, occupancy, nightly rate, profit, return, value or sale price.

Typical figures and rules of thumb. Where the service offers a typical figure, a starting rate or a commonly used target, it is a general starting point for you to replace with your own figure. It is not a statement about your property.

Outside data. Some features use information from other sources, such as public sale records, tax records, listings, nightly rates at comparable properties and local events. We do not create or check that information, it may be out of date or wrong, and we are not responsible for it.

Tax categories and exports. Category names and exports are a convenience for you and your accountant. We do not prepare tax returns, and we do not decide what is deductible or reportable.

How figures are worked out can change. We may change a calculation, an assumption, a typical figure or a source of outside data at any time, and a figure you saw before may then read differently.

Your decisions are yours. You alone decide what to do with what the service shows you, including what to charge, what to spend, and whether to buy, keep or sell a property, and you carry the results of those decisions. You confirm that you are not relying on the service, or on anything we say about it, as advice.

4. Your records

They stay yours. You keep all rights in the figures, files, photos and other material you put into the service ("your records"). We claim no ownership of them.

What you allow us to do. You give us permission to store, copy, process, display and transmit your records as needed to run the service for you, to keep it secure, to give you support when you ask for it, and to meet our legal duties. That permission ends when your records are deleted, apart from copies in backups that age out on our normal schedule.

What you promise. You promise that you have the right to put your records into the service and to let us handle them as these terms describe, and that doing so breaks no law and no agreement you have with anyone else, including a booking site, a property manager or a co-owner.

Information about your guests. Booking records usually contain personal information about your guests, such as names, dates of stay and amounts paid. You decide what to bring in and why, so you are responsible for it under privacy law. You promise that you collected it lawfully and that you are allowed to hold it in a tool like this one. We handle it only to provide the service to you, on your instructions, as our Privacy Policy and Section 5 describe. We do not contact your guests, and we do not sell or share their information.

What not to upload. Do not put any of the following into the service: bank or card login details, full payment card numbers, government identity numbers, health information, or information about children. The service does not need them and is not built to hold them.

Checking imports. Imports read the files you choose. You are responsible for checking that what was imported is right before you rely on it.

Bank connections. If you connect a bank or card account, you do so through Plaid, a separate company, on its own screen and under its own terms and privacy policy. You authorise us to receive that account's transactions from Plaid and to put them in your records. You promise that the account is yours or that you are allowed to connect it. A connection needs the second sign-in step. Your plan allows a set number of connections, shown in the product. A connection ends when you disconnect it, when your plan ends or when your account closes, and we may end one at any time. What a bank sends can be late, incomplete or wrong, so check it against your statements before you rely on it.

Limits. We may set reasonable limits on how much you can store or do, such as the number of photos for each home, the size of an import, or the credits in a month. The current limits are shown in the product.

Keep your own copies. The service is not a backup or an archive. Keep your own copies of anything you need, including the records your tax authority requires you to keep.

5. Guest information we handle for you

This section applies to personal information about your guests and other people that is contained in your records ("guest information").

• You are the party responsible for guest information: the "controller" or "business" under the privacy laws that use those words. We act as your "processor" or "service provider".
• We handle guest information only to provide the service to you and as the law requires. We do not sell it, share it for advertising, or combine it with information from other customers.
• We keep it confidential, protect it with the safeguards described in our Privacy Policy, and require the same of the service providers we use to run the service. Those providers are listed in the Privacy Policy.
• If a guest contacts us about their information, we will refer them to you. We will give you reasonable help to answer a request you receive from a guest or a regulator.
• If we learn of a security incident affecting guest information in your records, we will tell you without undue delay and give you the information we have, so that you can meet your own duties.
• When your account closes, we delete guest information on the schedule in Section 13.

If you need a signed data processing agreement, write to hello@striqlab.com.

6. Photos and marketing posts

Your photos. You promise that you own the photos you upload or have the right to use them in advertising, and that you have the consent of any person who can be identified in them.

Posts are drafts until you publish them. The service prepares pictures, captions and hashtags for you to review. We never post to a social account, and we never contact a guest for you. You decide whether to publish, and you are the publisher of everything you post.

Your responsibility for what you publish. Before you publish a post, check it. You are responsible for making sure it is accurate and lawful, including advertising and consumer protection law, fair housing and anti-discrimination law, short-term rental and licensing rules where your property is, and the rules of the site you post on. Names of parks, attractions, events and businesses belong to their owners. A post that mentions one must not suggest that you are connected with it or endorsed by it. We are not responsible if a site removes a post, limits its reach, or restricts or closes your account there.

Pictures and text made with AI. Some pictures, captions and other content are produced by automated systems, including AI models run by other companies. That content can be inaccurate, can contain errors in the words or details shown, and can resemble content produced for other people. We do not promise that it is original, that it is free of other people's rights, or that it can be protected by copyright. Review every piece of AI-made content before you use it. Do not present an AI-made picture as a photograph of your property, and do not use AI-made content to mislead anyone about what is real. Your use of it must also follow the rules of the company that provides the model, which forbid deceptive, infringing and unlawful uses. To the extent we hold any rights in content made for you, we assign them to you once you have paid for it, subject to the terms of the model provider.

Posts we make for you. Some posts are written by us and offered to every member, or to members in one area. You may use them to advertise the homes on your account while your subscription is active, in your own name and on your own listings, pages and social accounts. You may not resell them, pass them to anyone who is not a member, or collect them to use after your subscription ends or for a property that is not on your account. A post you published while you were a member can stay where you published it. A free trial includes some of these posts, as described in section 7.

Credits. Some features use credits that come with your plan each month. A credit is used when the content is made, whether or not you like the result. Used credits are not returned. Unused credits expire at the end of the billing month, cannot be carried over, cannot be transferred, and have no cash value.

7. Plans, trials and billing

Plans and prices. Prices are shown on our website in US dollars. Your price is one amount a month for your first home and a smaller amount a month for each home after it, so it follows the number of homes on your account. Homes you mark as ones you are only considering do not count. A plan for more than ten homes is priced by agreement with us.

Free trial. A trial runs for 14 days and needs a payment card to start. If you do not cancel before the trial ends, your paid subscription starts on day 15 and your card is charged the price shown when you signed up. Before you start the trial we show you that price, the calendar date of the first charge, which is also the date to cancel by, and how to cancel. One trial for each person and each property, unless we say otherwise. If the card you give has already been used for a trial on another account, there is no trial: your subscription starts and your card is charged on the day you sign up.

What a trial includes. A trial has every screen of the service. Of the posts we make for every member, a trial has the ones for the next 60 days and a small number that suit any time of year. The rest open when your paid subscription starts.

Starting your subscription before the trial ends. You can end your trial early from your account. Your card is then charged for the first month on that day, at the price shown before you confirm, and your subscription renews each month from that date. If the charge does not go through, nothing changes and your trial runs on.

Renewal. Your subscription renews every month, and your card is charged each month, until you cancel.

Canceling. You can cancel at any time from the Account screen or by writing to hello@striqlab.com. Canceling stops future charges. You keep access until the end of the period you have paid for.

Adding and removing homes. You can add a home at any time. In a free trial only the price changes. On a paid plan we show you the amount first, charge the new monthly price that day less a credit for the unused part of the month you have already paid for, and your billing date moves to that day. When you archive a home, your price comes down from your next billing date. Until then your plan stays as it is, and nothing is refunded or credited for the month already paid. In a free trial the lower price applies at once. An archived home keeps its stays, bills and budget, and its photos and posts are deleted 30 days after it is archived. An archived home can be brought back at the price of an added home, and no more than one in any 30 days unless you have just added to your plan.

Discount codes and credits. A code is subject to the limits it was issued with, such as a last day to redeem, a limit on the number of uses, or use by new members only. A plan can carry one discount code at a time. A discount never reduces a bill below zero. An account credit is applied to your bills until it is used up. Codes and credits have no cash value, cannot be transferred, and end when your account closes. We may withdraw a code that has not yet been redeemed.

Referrals. A referral counts once the person you referred is past their trial and a payment has been collected. It stops counting if their subscription ends, if a payment of theirs is overdue or refunded, and for good if a payment of theirs is disputed. Each person can count as a referral once, for one referrer. A referral does not count where the person referred is you under another email address, pays with a card that another account has used, or has the same property as you on their account. The reward is a discount on your own bill while you have three referrals that count. It is never more than that month's charge: together with any other discount it can bring a bill to zero and no lower. It leaves no credit, it does not carry over from one month to the next, and it does not pay off an amount you already owe. It has no cash value. We may decline to count a referral that we reasonably believe was made by the same person under another account.

Refunds. Payments are not refundable, and we do not give refunds or credits for part of a month, except as described above for a move to a larger plan and where the law requires it. If you believe you were charged in error, write to us within 60 days of the charge and we will look into it. Please write to us before you dispute a charge with your bank. If you dispute a charge that was properly made, we may suspend your account while it is resolved.

Price changes. We may change prices. We will tell you by email at least 30 days before a new price applies to you. If you do not accept it, cancel before it takes effect.

Taxes. Prices do not include sales tax or similar taxes. Where we are required to collect a tax, it is added to your bill.

Failed payments. If a payment fails we may try again, and we may suspend or close your account if it remains unpaid.

Payment processing. Payments are handled by our payment processor. We do not receive or store your full card number. The processor's own terms apply to your payment.

Referral credits and promotions. Referral credits, discounts and promotions are offered at our discretion and on the conditions shown when they are offered. A referral counts only for a new customer who is a different person from you, who signs up through your link, and who has paid after their trial. Credits reduce your future bills only. They have no cash value, cannot be transferred, and end when your account closes. We may change or end the referral program at any time, and we may withhold or reverse credits that were earned through fraud, self-referral or other abuse.

8. Acceptable use

You agree not to do any of the following, and not to help anyone else do them:

• break the law, or infringe anyone's rights, through your use of the service
• upload material you have no right to upload, or material that is unlawful, deceptive, discriminatory or harassing
• use the service to produce advertising that is false or misleading
• try to see, change or delete another customer's records
• probe, scan or test the service for weaknesses without our written permission, or get around any security or access control
• upload malicious code, or interfere with the service or with anyone else's use of it
• access the service by automated means, scrape it, or copy its data in bulk, apart from the export features we provide
• copy, resell, sublicense or offer the service to others, or use it to build a competing product
• reverse engineer the service, except where the law gives you that right despite this term
• share your sign-in, or use one account for properties you neither own nor manage
• misuse credits, trials, referral rewards or promotions

We may investigate a suspected breach, and we may suspend or close an account that breaks this section.

If you find a security weakness, please tell us at hello@striqlab.com and give us time to fix it before you tell anyone else. We will not take legal action over a report made in good faith that did not involve reading, changing or keeping other people's records.

9. Our software and content

The service, its software, design, text, charts, models and our trade marks belong to us or to those who license them to us. Subject to these terms, we give you a personal, limited permission to use the service for your own rental business while your account is active. That permission cannot be transferred, and it ends when your account closes.

If you send us ideas or feedback, we may use them freely and owe you nothing for them.

Airbnb, Vrbo, Booking.com and other names that appear in the service belong to their owners. STR IQ Lab is not affiliated with, endorsed by or sponsored by any of them.

10. Other companies' services

The service depends on services run by other companies, such as hosting, email delivery, payment processing, bank connections and AI models, and it may link to other websites. We do not control those services or sites, and we are not responsible for them or for their availability. Your use of another company's service is subject to its own terms.

11. Early-access features

We may offer features that are marked as beta, preview, trial or early access. They may change, fail or be withdrawn without notice, and they are provided without any commitment about how well they work.

12. Changes to the service, and availability

We may add, change or remove features, and we may stop offering the service. If we close the service or remove a feature that is central to it, we will give you reasonable notice where we can and time to export your records.

We aim to keep the service available, but we do not promise that it will be uninterrupted, on time, secure or free of errors, or that records will never be lost. We may take it offline for maintenance.

13. Suspension and closing your account

By you. You may stop using the service and close your account at any time.

By us. We may suspend or close your account, with or without notice, if you break these terms, if a payment remains unpaid, if we need to do so to protect the service or other people, or if the law requires it. We may also close an account that has been inactive for a long period, after writing to you first. If we close your account when you have not broken these terms, or we stop offering the service, we will refund the unused part of the period you have paid for. That refund is your only remedy for the closure.

What happens to your records. You can download your records from the Account screen at any time while your account is open. If you delete your account, your records are deleted from our active systems then. If your subscription ends and you do not delete your account, we keep your records for 90 days, so that you can come back or take a copy, and then delete them. Copies in backups are overwritten on our normal schedule. We are not liable for the deletion of records on this schedule. We may keep billing records, and anything else the law requires us to keep, for as long as the law requires.

What continues. Sections 3, 4, 5, 6, 9 and 14 to 19, and any amount you owe, continue after your account closes.

14. Disclaimers

The service, and everything you obtain through it, is provided "as is" and "as available". To the fullest extent the law allows, we give no warranty or condition of any kind, whether express, implied or statutory, including any warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or quiet enjoyment, and any warranty arising from a course of dealing or usage of trade.

We do not warrant that any figure, estimate, projection, valuation, comparison, market information, tax category, or AI-made content is accurate, complete or current, or that using the service will produce any particular financial result. You rely on them at your own risk.

Some places do not allow certain warranties to be excluded. In those places the exclusions above apply only as far as the law allows.

15. Limit of liability

To the fullest extent the law allows:

(a) We are not liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or for any loss of profit, revenue, rent, bookings, business, goodwill, savings or data, or for the cost of a substitute service, however it arises and even if we were told it was possible.

(b) We are not liable for any loss that results from a decision you make about buying, selling, holding, financing, pricing, insuring or reporting on a property, from tax you owe or a penalty you are charged, from anything you publish, or from the acts of a booking site, a guest, or another company whose service we rely on.

(c) You give up any claim against us that rests on a figure, an estimate or outside data in the service having been inaccurate, incomplete or out of date.

(d) Our total liability for all claims connected with the service or these terms is limited to the greater of (i) the amount you paid us in the 12 months before the event that gave rise to the claim and (ii) US $100.

These limits apply to every kind of claim, whether in contract, tort (including negligence), statute or otherwise, and they apply even if a remedy fails of its essential purpose. They reflect a fair sharing of risk given the price of the service. Nothing in these terms limits liability that cannot lawfully be limited.

16. Your indemnity

You agree to defend, indemnify and hold harmless STR IQ Lab, its owner, and anyone working for it, against any claim, loss, liability or expense, including reasonable legal fees, that arises from: your records, including guest information and photos; anything you publish, including content made for you with AI; decisions you make using the figures and estimates in the service; your properties and how you rent them; your breach of these terms; or your breach of any law or of anyone's rights. This does not apply to the extent a claim results from our own fraud or wilful misconduct. We may take over the defence of a claim at our own cost, and you agree to cooperate.

17. Disputes

Talk to us first. If you have a complaint, write to hello@striqlab.com. We will try in good faith to resolve it within 30 days, and you agree to give us that chance before you start a claim.

Governing law and courts. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict of law rules. The courts of Ontario have exclusive jurisdiction over any dispute, and you agree to bring any claim there. If a consumer protection law that applies to you gives you a right to bring a claim where you live or under your local law, this section does not take that right away.

No class actions. To the extent the law allows, you agree to bring any claim only on your own behalf, and not as a member of a class or in any representative proceeding.

Time limit. To the extent the law allows, you must bring any claim within one year after you first knew, or should have known, of the facts behind it.

18. Changes to these terms

We may change these terms. If a change is material, we will tell you by email or in the service at least 30 days before it takes effect, unless the law or a security need requires it sooner. If you keep using the service after a change takes effect, you accept the new terms. If you do not accept them, close your account before then.

19. General

• Whole agreement. These terms, the Privacy Policy, and any plan or offer details shown when you signed up are the whole agreement between us about the service.
• If part is unenforceable. If a court finds any part of these terms unenforceable, that part is limited as far as needed and the rest stays in force.
• No waiver. If we do not enforce a term, we have not given it up.
• Transfer. You may not transfer these terms or your account without our written consent. We may transfer them, without your consent, to a corporation set up to run the service, or to anyone who takes over the service as part of a sale or reorganisation.
• Events outside our control. We are not responsible for a failure or delay caused by something outside our reasonable control, such as an outage at a provider, a network failure, a natural disaster, or an act of government.
• Notices. You agree to receive notices and records from us electronically. We send notices to the email address on your account. You send notices to us at hello@striqlab.com.
• Relationship. Nothing in these terms makes us partners, agents or advisers of each other.
• Urgent court orders. Either of us may ask a court for an order to stop a breach that money could not put right, such as misuse of the other's records or software.
• Trade restrictions. You confirm that you are not barred from receiving the service under the sanctions or export laws of Canada or the United States.
• Language. These terms are written in English. Any translation is for convenience, and the English version governs.

20. Contact

STR IQ Lab

Email: hello@striqlab.com